FAQ

What is the product order process at MOE?

Product Order Process

The approved client proposal is turned in to the customer service coordinator, who confirms all pricing with the selected manufacturers and places orders via computerized linkage with our suppliers.  During this phase, lead times are confirmed to maintain timeliness with the project schedule.  Order acknowledgements are received from the manufacturers, checked for accuracy, placed on the installation schedule and filed with the client order for reference.  The status of all orders is monitored to ensure timeliness and keep the project on schedule.

Project Coordination

Preparation for the project installation brings the salesperson, customer service and installation personnel together to effectively coordinate events prior to completion.  Orders are received, checked in, and stored until installation, with some orders shipped directly to the facility if feasible. The salesperson and/or project manager coordinates all trades involved in the facility prep and installation, whereby a schedule is established and resources are secured.  Building facilities, receiving areas, and waste disposal are also addressed prior to the start of the installation.